Consulting
Failure Analysis and Complaint Investigation
 Product failure can be expensive. Not only does it cost to replace or repair a damaged product but harm can also be done to brand image. An angry customer can create an awful lot of bad publicity. However the importance of correctly handling customer complaints and product returns is a part of business that is often overlooked, but if well managed could be vital to the future success of that business.
Bureau Veritas Electrical is an independent test and compliance organisation. We have extensive knowledge of a wide range of consumer products and electrical equipment. We have staff with business experience and we carry out failure analysis, performance, reliability and product comparison testing for a wide range of customers that includes manufacturers, retailers and importers. We can help identify the cause of your product failures, independently evaluate customer returns, or test your products to assess warranty levels and/or life expectancy.
If you require assistance in this area then we are the people to ask.
Failure Analysis, Complaint Investigation Services
You may have a high level of returns but are unsure of the cause. Is it poor performance, difficulty of use, bad instructions or an unreliable product? We have the ability to check all of these issues, identify the likely cause and advise you on possible ways to rectify them.
The returned product/s may be so badly fire-damaged that the fault can’t be easily identified. We may be able to help. Using our experience and a systematic approach we can usually eliminate many of the potential causes and isolate a fault to a limited selection that may remain.
Not all warranty claims are valid. Sometimes products have been miss-used and then returned damaged. Sometimes there may be no fault. We can evaluate the claim, assess the likely cause and issue an unbiased independent test report.
Our Approach - Warranty and returns problems
- Do you know your warranty and returns levels?
- Do you know the main causes of warranty and returns faults?
- Do you know how to fix them?
We can help with all the above.
- We can help you set up warranty and returns monitoring systems.
- We can test products and identify causes of failure.
- We can offer advice on solutions.
Benefits of our Approach
- Avoid costly production stoppages
- Supplement your in-house design, quality and production control capabilities
- Review and comment on the design construction of your product
- Assess the quality of manufacture
- Determine whether design or manufacturing processes were involved
- Comment on the likelihood of misuse
- Represent you as an expert witness to help resolve conflicting insurance/legal claims
Typical Products
- Audio / Visual Equipment
- BBQ’s
- Bread makers
- Coffee Makers
- Domestic Appliances, misc
- Electronic Toys
- Garden Vacs
- Hair Straighteners
- Information Technology Equipment
- Irons
- Juicers
- Lighting Equipment
- Power tools
- Toasters
Our Complaint & Failure Analysis service is avaiable from all of our locations worldwide
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